1 Year Premium Tech Support & McAfee Security

My old computer crashed and I need it to complete my monthly statement I went online looking for a deal and found one with Walmart. Also, the promise that I would get my product on a certain day within five days of ordering and they were on point This saved my day

Not a good choice for me. The computer I received is being returned to Walmart so I have no use for the tutorial thank you please issue a $99 credit even though you say it is nonrefundable thank you.

Received my computer on 11/22/24. It is now 11/26/24 and still haven't heard from anyone to set this up. What's the use of paying for extra service if you don't receive it? I didn't buy a computer to have it sit in the box? Thank you.

My laptop was delivered damaged so I returned it for a refund. I received the refund for my laptop but the $99.00 service protection package has not been refunded. I never used nor logged on to this service. I do not want the $99.00 package as my new laptop is fine without the package. Please refund my $99.00 Also I did not have any information included about using the $99 package nor have I received any communication via mail nor e-mail.

Purchased with laptop the tech support (plan with tax for $105.93 on 11-27-24.) The plan description says, "Once purchased, you'll receive an email or telephone call from True Network Solutions with the information needed to initiate service at your convenience". I never received the call so can't use yet (1 yr service began on purchase date and today is 12/28/24). Went to store, and called Cust. Service twice and rec'd no solution. I wanted a refund of the Plan since I can't use it. Third Cust. Serv agent said he checked with supervisor who said it can't be refunded and isn't giving a reason why, even though it's never been used (and I can't use it) and meets all refund guidelines. Description says sold and delivered by Walmart and Laptop can be returned until 2-1-25, and holiday returns until 1-31-25. Walmart is not returning my $105.93, no explanation. I want to discuss with higher authority. They, in effect are cheating me out of the refund. I will cancel Walmart Plus when subscription ends if that is the way they treat people, and I have been a Walmart online shopper for years. I am appalled by this lack of customer service. Don't buy a tech plan when you buy a computer, unless you can afford the loss of $105.93 (I cannot!) I think the 2 online agents are making a mistake, maybe they were newly hired for holiday season. Walmart, please contact me and resolve this. Thanks for listening. Louise

This is not returnable...doesn't matter that you returned the laptops you purchased it for... and it is times 2 since you bought one for your mother and one for yourself. Tried to explain and Walmart keeps saying they are escalating but now says not returnable. Also, when I experienced the battery issues on the laptops I did try calling support first and never reached anyone. Bad Customer Experience and Bad Purchase!

Beware this item is not refundable. This is nothing but a money grab as nothing is listed about it being non refundable when you “view details “ about the service they provide while you are checking out on the mobile Walmart.com app.

I purchased this 1 Year Premium Tech Support %26 McAfee Security service online along side an All-in-One 27" computer. When the computer arrive I call the Tech Support team and and was advised by the IVR that there was three callers ahead of me. A little while later, I was advised there were two callers ahead of me, then two. A short while later I was told I was number on in line, and to leave a call back number and I would get a call back. I made three calls to Tech Support and never reached a human. I canceled my subscription, and a few days later later returned the computer. I have been refunded for the computer but not the Tech Support service.

I purchased this product with a desktop and later returned the desktop. Desktop money refunded but I was not refunded for your product. I didn't use it and it's been over a month now and you guys refused to refund me. I've called several times to no avail. Pls give me my money.

I was supposed to be contacted via email to get a phone number to get have the support to have my computer set up. I checked my email several times and in several areas and didn't see anything. I am less than pleased with Walmart, living in a small town and dealing with electronics right now.