1 Year Remote Tech Support + Setup

I would like everyone to know that Walmart is helping scam people out of money with their third-party's like the insurance and the true technology company they're helping them keep your money I asked for a refund they told me it would be refunded. It never came. Walmart is actually really really helping these people steal from us.

When it was delivered, they put it in a proper place where there was no way anyone could view It from the street. So that was a 5 star plus! Not sure of the product yet.All I know is what people told me so we'll let you know in the future.

Went to Purchase History as told by was representative was told no one could help I should look at the manual!!-even though I had paid almost $100 ..HOWEVER, thankfully I had given my phone number to the rep %26 someone very knowledgeable very quickly called me right back to answer my one question about transferring my old data to my new tablet!! I am totally relieved and happy with this issue %26 hopefully I won't have to edit this review

I guess this service is attempting to be efficient. After a person confirmed my subscription, the job was transferred to an online robot “technician” to complete set up, and at one point chances to the screen appeared a human took over to deal with the McAfee problems. Then back to the robot. Two hours passed and my battery was down to 6%, and the McAfee problems was not resolved. We just moved and the electrical cord, was left at the hotel, and yes that was my bad. BUT 2 hours and service not completed, REALLY!?!?!

I never received my tablet this was ordered with. I am disabled and cancelled the tablet and requested Refund and I want Refund for this service order that was for the cancelled order.

I called prior to getting the computer and the gentleman was very informative. The phone was answered right away and he talked to me for at least 5 minutes. After conversing with him I automatically added this support to my purchase.

I couldn't find any contact info to access my set up help or tech assist. not on customer service by phone or chat even. I ended up returning the printer because of the horrible 'service' I paid so much for! and they refused to refund the $89 I paid for it even though I never could access it! Total waste and very frustrating

The tech support is not reachable by phone. If you call the number you are immediately sent to a survey asking you how they did. If you click on the link in the email to start the tech support, it immediately opens up on your screen and a technician starts doing things to your computer. There is no way to pause or stop it. You are supposed to be able to return it within 30 days, but you are not allowed to cancel the tech support unless you also return your printer. This was very misleading.

I am not sure if I even received the tech-support that I paid for. I have no idea how to find it or how to access it or how to activate it. I cannot find it in my order. All I see in my order is the laptop and I am able to find information about the warranty, but I'm not even sure if I purchased the warranty because I cannot find my order and what was actually ordered and delivered. I have tried for several days to speak to a person about this problem, but Walmart does not provide any human humans for me to talk to, so I am just in the dark about what I received.

I need a copy of my contact for this purchase. I want a manager to contact be about this purchase and the services already rendered without my authorization. I have call and requested support multiple times with no call backs nor no support connection in My Tech Service Powered by True Network Solutions. I expect someone to call me ASAP and i expect a copy of my contract send to my email ASAP.