They do not have a 800%23 for questions. I called the %23 listed and I was pushed off to their web site. I asked my questions there, and no one every emailed me back! They don't seem to a physical address to share with its customers. If I didn't buy this from Walmart, I would be 100% worried.
The playback does not have a reverse. That is a major failure. It is a Japanese company.
I don't think they realize we used mm/dd/yyyy setting. That is a big problem for me.
There are a few more minor issues in using it. It is solar, so it runs for about 10 seconds when motion is detected. to save the battery. I would like to be able to set it up to 1 minute. There are a few more issues like that.