Very disappointed with both Twing and Walmart. My unit arrived damaged, and I immediately reported the issue, submitted multiple emails, and provided pictures of the damage. Despite doing everything requested, I have still not received a replacement or a clear update from Twing.
Walmart's customer service has been equally frustrating. Every time I reach out, I am told to wait another 48 hours, but it has now been over two weeks with no resolution. The lack of communication, accountability, and urgency is unacceptable.
I expected much better service from both companies. Customers should not have to chase down answers for weeks after receiving a damaged product. I cannot recommend this experience based on the poor support and failure to resolve a straightforward issue.