Unfortunately, this review will not be accurate or fair because there were no stars that fit my experience. The actual item looked as expected. However, I believe it was a returned item from a user who had had the same problem as me and simply carelessly threw it back into the box and returned it. The card shuffler arrived in an opened plastic bag. The box that housed the shuffler the plastic was missing and the box appeared to have been roughly opened or closed. Everything else appeared in order but when I found batteries and inserted them, found the shuffler doesn't work. (there was a slot for battery covers, but the covers were missing. It was a great disappointment which is unusual for items ordered from Walmart. I happens but rarely. The shuffler itself seems as if it would have perfect for our needs if it had worked.