This product works as described and I am very pleased with it. Place the 4 ice packs in the freezer as soon as you unpack the items because it does take awhile for them to freeze solid. You can of course still use it. The jest of it, unpack, place ice packs in freezer, remove tape from product, add cold water to the bin, add ice if you have it, to the bin since you are waiting for the ice packs to freeze, plug it in, turn it on, and enjoy. Included is the instruction manual and it is easy to understand. The remote is wonderful because you don't need to get up and fumble with settings. One major thing to realize about this product, it functions like a fan and if you have the item pointing in your direction, you are going to be very comfortable. With the ice/ice packs inside, the air is going to cooler than a standard fan. Since they give you 4 ice packs, you place 2 and you always have 2 to switch out. It runs quite some hours without changing the ice packs. Place the ice packs in a very cold place located in your freezer so they will freeze solid and last longer. To me, these are worth the price. I don't even want to tell you the outrageous price I was quoted several years ago when the HVAC went out. HVAC, duct work, vents, heat pumps, furnace, not to mention constant rising electric bill. Since I live alone, I prefer having one of these in every room. I can only be in one room at a time and most rooms I am rarely in. This unit also has a removable filter that you can run water under the sink to clean it. It is not loud, it's quiet and it does have settings that you can increase the power and that will make it a tad louder but no louder than a fan. To me, it makes sense and I look forward to less expense and lower electric bill.