I was really looking forward to this unit. Upon arrival, I will say the ice packs were MUCH smaller than I thought they would be, and you can only put them in the refrigerator, so that will not help the water be cool for very long. The handle is flimsy, and the plastic is brittle. My fan was not attached during arrival, so it arrived broken. I know accidents happen, so I contacted customer service. Walmart connected me to the third-party seller. They asked me to email them separately, but their QR code on the brochure didn't work. I emailed Walmart, and they needed proof that it was broken and proof of purchase (no problem, I get it). I sent both in, and they acknowledged it was indeed broken and would send a new unit out. I have yet to receive an email confirming it's on its way, and there has been no more contact from the store. I would NOT recommend this product or the seller with this experience.