4 Pack - Chapstick Medicated Lip Balm Stick 0.15 Oz.

I guess it took a while, but my lips have started to hate the "Classic spf 15" ChapStick. Over the past month my lip corners started cracking and haven't let up. It sucks. I don't know what to do now? I'm at a loss.

My father used the old school original Chap Stick since long before I was born. Some of my earliest memories of my father were of the big ring of keys, red hankerchif, and tube of pink colored Chap Stick with the black label that he always carried in his right hand jean's pocket. I my self have been a loyal customer of Chap Stick Medicated since I was a kid in the early '90's. As kids back then did, I spent most of my time out doors, and as a result I had the worst lip health lol. My parents took me to the family doctor for a routine visit. Amongst the basic checks and other general concerns my parents expressed to the doctor that day, they were worried about the fact that they had been giving me Chap Stick to use but my lips weren't healing. Ole Doc Frederickson recommended they get Chap Stick Medicated for me to try. At the time the Medicated version was relatively new and my folks weren't aware of it before that. I remember I wasn't too fond of how it burned when I first tried it, my Mother had to make sure I was using it regularly. As my lips healed however, I soon learned its value and have used it every day since then. Even when friends would tease me about how they knew that I had a tube of Chap Stick some where on my person at any given time. I continued to carry Chap Stick because I knew the benefits it had to offer me. When people ask what is the one thing I would take if I was going to be stranded on a dessert island? Chap Stick has always been my first answer lol. Even Dad eventually switched to the Medicated. I never saw an end in sight until GSK bought the Chap Stick brand from Pfizer in 2019 and shortly there after changed the formula and cheapened up the packaging. I will say, that it does still seem to work, all things considered it serves the purpose, but not nearly so well as it used to. I have observed that since i ran out of the "old formula" Medicated that i have to apply this "new formula" 6 to 12 times a day to get the same results that the "old formula" would have given me with 4 to 8 applications in a day. I would however like to make a FORMAL COMPLAINT to the fact that each and every tube of the "GSK" Chap Stick that I have used has sharp rough edges around the applicator end of the tube where it comes in contact with the user's lip. I am certain this affects how often I have to reapply. More importantly however, this has caused so much damage to my lips that I am seriously considering changing brands. If the GSK corporation cannot get the quality of the "Chap Stick" brand back up to the standards that Pfizer had been maintaining for Chap Stick customers since 2009 and Robbins/Wyeth long before that, well then I will sadly have to leave behind one of the longest running brand loyalties that I have ever maintained. I sincerely hope that someone will take note that long time customers are not happy with the changes made to this product line. I understand that chapstick is probably not a very large market portion in the grand scheme. It is however a market in that once you have a product which your customers enjoy and that solves a problem for them, they will continue to be committed customers for the remainder of their life times. Often passing along those loyalties to their children and even grand children. Think long them here. Which will benefit the bottom line the most; Cutting manufacturing costs to save a dime righ now and losing your legacy customers? Or ensuring the high quality of your product and keeping those long term relationships with life time customers? .... I know which one I would choose, but what do I know, I'm just a red neck, truck driving, mid western farmer's son lol. I digress! I just wanted to put in my two cents. Thank you for hearing me out. God Bless.

I use this and one other medicated lip balm religiously (for years!) Was not thrilled to see the formula changed. Even less thrilled when I put it on. Feels waxy and lacks original analgesic and cooling feeling. Lips feel worse after using. Will not buy again unless original formula is restored.

WHY would you change the formula? I've used this every single night for 20+ years. The new formula is oily and thin and just weird. No thanks. Bye, Chapstick.

Something has changed and I will not be purchasing anymore. I've used daily for 40 yrs or more and suddenly the consistency is different and does nothing for my lips, almost making my lips worse. If this is their way of getting us to use more product for same results it's backfired. Very very dissatisfied. Will be finding a new brand.

I have RELIGIOUSLY used this medicated formula for well over 8 to 10 years, and it was GREAT! This new formula has my lips feeling dry. This is probably the worst 'rebrand' / 're-formulation' I have ever experienced. Why did you change something that was working so well!?!? #FAIL

I have 2 tubes of Medicated Chapstick. We for now will call it the Old Formula (OF) and the New Formula (NF). When looking at the stick itself, the OF product seems to be a bit yellowish and had that rich Medicated smell we all know and love, But the NF looks as white printer paper and the medicated smell is weak and has an odd addition to the smell. While looking on the back, I noticed that the OF one said that it was produced by Pfizer and had a copyright date of 2017, but the newest one shows produced by GSK Consumer Heathcare and had a copyright date of 2021. After some digging, i found that GSK Consumer Heathcare bought out chapstick in 2019. Since GSK CH purchased, it seems all new stock of medicated is made with their own specific formula, which sucks compared to the older stuff. I hope this helps people.

I am begging you to bring the old formula back. I have tried hundreds of lip balms from different brands and price ranges, and I always found my way back to this lip balm. But the new formula is terrible. It's now just like every other lip balm that gives your lips that tight dehydrated feeling after 5 minutes. I will never buy another tube again with this formula. Please listen to your customers.

Completely dissatisfied with the "New" formula..Been buying for the past 20 + years and never had issues until now. Complete waste of money doesnt even compare to the previous formula WHAT A JOKE!!!!! The feel, the taste, and even packaging just horrible. VERY UNHAPPY.

Just adding to the long list of “bring back the old formula” reviews. I cannot convey how important the old formula medicated was in my life. It was the ONLY lip balm I used for about 15 years. I'd buy a whole bunch at a time, no matter the cost. It was just the best. This new formula is vile. Smells gross, feels weird, and doesn't do anything. New formula is overall vile. I really gave it a good try for a few weeks and it is truly terrible. Chapstick: PAY ATTENTION to these reviews! You are losing SO many customers over this! The old formula medicated was literally one of my necessities in addition to food, water, shelter, etc. (yes, this is *that* dramatic!)