Refurbished vs Used: "Depending on the refurbishment process, whole pieces of the device might be replaced (i.e., screen, case, power supply, etc). As a result, refurbished devices are typically 'like new' when completed."
IN THIS CASE THE PHONE I RECIEVED IS MORE LIKE "USED" The back of the phone was so scratched up. Very very tacky looking. unfortuneately my son has no patience and doesn't want to return it for a refund or replacement otherwise this would be returned for a refund because I will never buy from this seller again. How do you package this and not notice the damage on the case?? I will be buying a second phone for myself and I'm going to take my chances with "LIKE NEW" And a different seller, think I'd be better off.