Arctic King 7.1 Cu ft Upright Convertible Freezer/Refrigerator, Stainless Steel

Waited awhile before giving a review to ensure it's accurate. Have had the freezer for a couple weeks now. Waited 24 hours to plug it in as we wanted to keep it upright for that amount of time prior to turning it on. I have it packed full and no issues with ice buildup or items not being frozen. It's small and gets the job done. Did arrive with a minor ding on the door but doesn't affect the functionality whatsoever. The door seal is TIGHT, ensure you are done in the freezer don't try to open it again after closing it right away - shouldn't do that with any fridge or freezer but never had a seal as good as this!

Bought this May 5 had it by the next week let it sit for 24 hours and then plugged it in and it’s been freezing ever since I started loading it up immediately when I knew it was freezing I put a bowl of water in it and it just started freezing I knew it was good. Anyways, it’s been a great extra freezer for my deer meat, and a few veggies and things. I would definitely recommend this freezer.

I like the size and the price but unfortunately mine came damaged. The door has dents and it appears to have happened before shipping because was not damaged.

I just received the freezer, and the delivery personnel did not provide any prior notice, so there was no opportunity to inspect it properly. The freezer arrived with an extremely large dent on the upper rear section. The refrigerator may be operational; however, due to the severity of the damage it arrived with, the price should be adjusted. The listed price reflects a unit in perfect condition, which is not the case here. Additionally, in the Walmart app there is no link to file a damage claim for the product. It only states that you have 48 hours to submit a claim, but the only option available is to return the item.

Ordered the freezer for my 70 year old mother. It arrived with a dent in the door and Walmart offered for me to return it to the store even after I told them I live in a different city and my mom can't get it to Walmart. The return policy only allowed 2 days from the date of delivery to return it, there is no way I could've got it moved by then. I even asked for a discount since it was damaged but they wouldn't agree to that either. The dent isn't very large but when I pay for a new item I would like for it not to be damaged.

Do not buy this product. My experience with Walmart customer service has been extremely frustrating and dishonest. An agent originally promised partial refund and even provided a reference number, which is why we decided to keep and start using the freezer instead of returning it. When I followed up, another agent said the only refund available was $50 and claimed the previous agent was wrong. This puts the customer in a very unfair position because we relied on what Walmart's own representative told us. Customers should be able to trust the information given by customer service. Unfortunately, Walmart refused to honor what was promised, which is very disappointing.

This came with a large dent on the top. I had been contacting Walmart for about 2 months and they kept telling me I was going to get a partial refund within 10 days. However, each time I would not get a refund. After contacting them about 7 times, I was finally told Walmart's policy does not issue partial refunds, and that basically the customer support had just been telling me that to appease me and it was a lie. And then I was told that I am out of luck because at this time, the return period has lapsed. It has been an awful experience and I am so dissatisfied with how I was treated.

NEVER WORKED!! Plugged in went away food weekend, came home and checked it just to find it as warm as if was still on box. I called Monday was told they wouldn't pick it up. Explain I could not bring it back. I was put on hold, told would receive full refund in 7 10 days and DIDN'T have to return it. I called next morning 12/15 to confirm and was told the same thing in different words. received text on 18th need to return by 1st (???). I called back after going back and forth with reps and supervisor NO REFUND! **** Its also advertised as automatic defrost. paperwork say manual. *****

Do not purchase. This Arctic King freezer arrived with two dents—one on each side—and was completely dead and did not work right out of the box. I called Arctic King first because of the prominent "DO NOT RETURN TO STORE" tag inside the unit. They refused to help, stating that because it has only been 1 day since delivery, I had to deal with Walmart instead of using the 1-year warranty. Then I called Walmart, and the nightmare escalated. I was promised a return email that never arrived. Walmart then claimed they are "unable to pick up" this massive appliance—despite delivering it to my doorstep—because they "don't have anyone right now" to schedule a freight pickup. They have no dates in sight, refuse to issue a refund until it's picked up, and told me they will simply "reach out" whenever they happen to "find someone."

This rating is for VERY BAD Walmart service. I did not had the opportunity to turn on the unit to test functionality. (1) The delivery is not TO THE DOOR as promised. (2) The delivered product is badly damaged/dented. (3) The return experience was HORRENDOUS ! Walmart WILL NOT pick up the damaged heavy item. And they do not offer replacement service. You have to return it to a store by yourself. The neighborhood Walmart staff will not accept it, although it says online they should. We had to return it to a super center. The staff there was less than helpful to say the best. My returning such a heavy item seemed bothered him quite a bit. The whole experience was as if I owed him something. Be prepared to get penalized for correcting the mistakes Walmart made. This experience will prevent me from doing business with Walmart if there are alternatives.