I have been using this product for years. My issue is the original shipment and replacement shipment. Original shipment was delivered by UPS and left my package on the street in a pile of snow. The 2nd shipment was delivered this time to Avon who had packaged "Big box" for 1 large body lotion, and 4 hand lotion was damaged. I would order the product again. Please Avon, work with your packing department and UPS delivery person. By the way, these items should have been delivered by Christmas and No follow up and I decided to write a review. I am giving 4 starts for the packing and shipping. Not for the product.