The parts came in two separate boxes, which I do understand for shipping reasons, but the other parts took days to come then when the second parts came, the foot pedal in the back was not the right size so I reached out to the manufacturer to try and get a new one. They kept telling me no no it's fine then they said a new one and it's definitely too small. The first one was too big. The second one's too small. I haven't been able to use the chair for weeks now. No one is getting back to me on if they can send a new part or else. I just want to return the chair, not worth the hassle for the price.