Backyard Discovery Hawthorne 14x12' Galvanized Steel Pergola, Shade Sail Canopy, PowerPort

Wow! I was so impressed from the beginning when I received the 4 shipping boxes. Everything was so neatly packed and labeled as to which parts were in which box. This helped in assembling with the easy to follow instructions. The first day was spent putting together all the parts, because most of the long pieces had to be assembled before they could be put together as a pergola. The next day, two neighbors helped me put together the support frame and then everything else was a one man job. I was amazed at the quality of the material and its finish. The precision by which the bolts screwed into the nuts was outstanding. I have never assembled anything with so much accuracy. There was never a time where something didn't fit together perfectly. Since it has been up, I installed a wet rated ceiling fan with light and plan to add additional smaller lights to create a warm atmosphere. We will spend many days and nights in our outdoor retreat. Couldn't be happier.

I received the pergola on a Thursday afternoon.Saturday at 1pm it was installed.It was a fun project .My wife and I are 79 yrs old ,Her and I did the whole project ,everything fit no problems at all .We are very happy with the product and the people from Range Outdoors and the people from White Glove delivery.Would recommend your company to everyone I know .You folks are the Best!

We are thrilled with the Stratford 14x 12 black steel pergola. We decided to have it assembled, which took two experienced men 4-5 hours to complete. It has been anchored to footings and looks great and is solidly constructed.

We couldn't be more happier with our Steel Pergola. We decided to upgrade to steel due to the hot summers here in Texas and the zero maintenance. Assembly was very straight forward and was easy to follow with the instructions provided on the BILT app. You will definitely need 2 people for this job and possibly a 3rd when your ready to attach the top beams to the posts. Very sturdy and well made. The electrical box is a great plus as well. We are extremely happy with our pergola and look forward to enjoying it for years to come.

The reviews are spot on!! This pergola is amazing!! My husband and son put it together with some help from one other person in one afternoon. The company has first class cut iner service. I've called several time with questions and each time I was able to talk with a representative very quickly and treated with A+ customer service. Our pergola arrived in 2 weeks in perfect condition.

Pergola was everything they said it would be. It is absolutely beautiful and I'm getting so many compliments about how it has changed my backyard area. It is very sturdy and easy to put together. I had 2 damaged pieces during shipment and they had them replaced within 3 days with no questions asked.

This pergola had been out of stock for some time. I had been looking around at other options. Before I decided on something else I checked stock again on this pergola. Am I ever glad I did. It was back in stock and I ordered right away. Arrived in four large, heavy boxes. A little overwhelming to see all the parts. When time to assemble came I followed the BILT app which is a great help. Due to my own bad judgment a couple of parts were damaged. I called Backyard Discovery to place an order for replacement parts and to my surprise they said “things happen and there will be no charge to replace the parts.” The parts arrived very quickly and I was able to complete the build. Definitely need 3 if not 4 people to help at certain points. Great customer service and a pleasure to deal with. Thanks for a great product.

Everything about the purchase of this pergola was excellent. It arrived exactly as we expected, very neatly labeled and packed well. Putting it together with the help of a couple of neighbors, took four hours or so. Not one screw or bolt or nut was missing. Highly recommend, this company and this product . We like the soft shade so much that we've ordered an extra to keep on hand

We have assembled several gazebos over the past few years and this one was by far the easiest to put together. The sail shade is nice, though we did have to add some grommets around the eege to help secure it down with bungee cords- the wind kept blowing it off. The buckle straps it comes with are pretty slick and slide out of the buckles pretty easily. It's perfect now though! Couldn't be happier.

[This review was collected as part of a promotion.] Great addiction to our deck providing ample shade with a strong and complimentary appearance to the pool area. Part quality is top notch and assembly went flawlessly. Delivery was timely and boxes were undamaged. Totally satisfied with this purchase.