Backyard Discovery Hawthorne 16x12' Galvanized Steel Pergola, Shade Sail Canopy, PowerPort

We couldn't be more happier with our Steel Pergola. We decided to upgrade to steel due to the hot summers here in Texas and the zero maintenance. Assembly was very straight forward and was easy to follow with the instructions provided on the BILT app. You will definitely need 2 people for this job and possibly a 3rd when your ready to attach the top beams to the posts. Very sturdy and well made. The electrical box is a great plus as well. We are extremely happy with our pergola and look forward to enjoying it for years to come.

Shipping was prompt, especially given that the pergola required freight delivery. All the parts were well packed and protected. The hardware for assembly was on blister pack cards and easily identifiable. The designers did a good job limiting the variety of fasteners used. We assembled the pergola ourselves and did not find it particularly difficult - it's an erector set for adults :>) We are happy with the appearance of the pergola. One suggestion: the screen for the top is anchored only at the corners. We live in a fairly windy area and another attachment in the center of each of the longer sides would help to dampen the amount of "flapping around" that occurs when it's windy out. The screen is necessary for proper shading since the joists and purlins are spaced about a foot apart.

We have had our pergola finished now for a week, and we couldn't be more pleased. It has helped create a beautiful room on our patio. The builder we had install it was hestitant, but when he was finished, he said he would definitely recommend it to others. We love it!

Excellent product, quality through out. Assembly was straight forward and went off without a hitch. The directions were EXCELLENT. All parts were plainly labeled and the process was easy to understand. I used the paper instruction booklet that came with the product, there is also a BILT app available. I prefer 8 x 10 paper, you may like the app. The pergola was an excellent addition to our back yard. By the way, delivery was timely, no damage and the driver helped me unload. ,

This pergola had been out of stock for some time. I had been looking around at other options. Before I decided on something else I checked stock again on this pergola. Am I ever glad I did. It was back in stock and I ordered right away. Arrived in four large, heavy boxes. A little overwhelming to see all the parts. When time to assemble came I followed the BILT app which is a great help. Due to my own bad judgment a couple of parts were damaged. I called Backyard Discovery to place an order for replacement parts and to my surprise they said “things happen and there will be no charge to replace the parts.” The parts arrived very quickly and I was able to complete the build. Definitely need 3 if not 4 people to help at certain points. Great customer service and a pleasure to deal with. Thanks for a great product.

We got off to a rough start with some shipping damage. A torn carton allowed some paint scuffing and a small dent. Customer Service said they would send us some touch-up paint (more on that later) and we determined the dent would be hidden by another part, so we were good to go. Packaging: Aside from the minor damage, the packaging was genius. Parts were distributed among the four cartons to leave no unused space. That meant very little packaging material to dispose of later. Every part was individually bagged with a printed part number on the bag which matched the instructions. The MANY pieces of hardware were bubble packed making it easy to keep organized. This was done right. Instructions: They were very clear and detailed. The drawings were accurate. I especially appreciated the dimensioning scheme for the base plates. It made it easy to lay out the location and square it up before anchoring. Quality Design and Manufacturing: To my surprise all the screws had machine screw threads. (No sheet metal screws.) The thin gauge parts had threaded inserts and the heavier parts were pierced and tapped. No problems getting screws started. Another nice touch was the T30 Torx drive. They even included some T30 bits for the impact driver. I still can't believe how easy it all went together. EVERYTHING FIT. I didn't have to fight to get holes aligned. Customer Service: When we called for the touch-up paint, we were told it would go out right away. That was for sure. We were amazed how quickly it arrived. It felt pretty good getting that kind of attention.

I want to thank all of the previous reviewers for their accurate reviews. I decided to with the Backyard Discovery 16' x 12' Hawthorne Traditional Steel Pergola after reading the reviews for other options including building my own. This was a good option at the time because of the limited availability of building materials during the pandemic. Everything that I needed was included and this pergola did not require posts like some of the vinyl pergola kits. Overall I am very happy with the quality. There were some uneven areas on one of the posts that looked like it was previously repaired using Bondo. I figured this was ok because the paint appears to be very well done and I didn't notice it until I started assembly. I thought I would share some photos of the installation. I am limited to only 6 photos, so I am including more photos of how the parts were packed and organized than the actual installation. I bolted it to my patio and needed to level the pergola using paving blocks. I was careful drilling through the pavers using water to cool the drill bit with the hammer drill option turned off. Drilling into the patio with the hammer drill option on was like drilling into butter. Good luck installing your pergola. Hope the 6 photos help.

THIS PERGOLA IS AWESOME!! I was a kind of nervous to begin because of the 4 boxes, and intricate design . We watched the 3-D video, very helpful, and I was feeling a bit more confident. It's really very well built. Here in AZ we have wind!! So we've attached it to pavers with cement under. It was a breeze to put together, my husband and I did most of it, but neighbors that stopped by were very happy to hold uprights while we screwed on the braces. We talked too much to say just how long it actually took us to put it together!! I defiantly would recommend this white steel pergola! It's not going anywhere...and will hold up nicely in the summer heat. Thank You for such a great product with clear instructions

I put all most of the parts together and laid them out on a snowmobile trailer. Then my wife and I put it up one day. Just two mid 60 year olds. Everyone that has seen it loves it . My only complaint is that the shade sail wants to curl up in between the corner tie downs. Love the no maintenance !!'

We are very happy with our choice of pergola. The only complaint that we have is that there were a few bolts that were not all thread correctly, and did not work. Luckily we were able to make due with some others. After putting it up, and seeing the result, I would definitely buy another one if needed. We are excited to use our pergola throughout the summer!