I ordered this as a gift for my Mom. WE live in central WISCONSIN. The order was delivered to NORTH CAROLINA. I tried using the online problem resolving, and got absolutely nowhere. I then just went to my local Walmart, and was told that because it was not an "actual" Walmart product, but was purchased on the "marketplace" on the Walmart website, there was nothing that could be done. the item is not eligible for return OR refund, and I'm just out 60 bucks.
The store employee told me it was "just like Amazon" in that they also use 3rd party sellers. Well, I've had issues with Amazon orders in the past, and no matter what, Amazon took care of the situation, and I got my money back.
I have never in my life been so angry with a company, that I would stop using them, but this did it. I will now drive 20 miles to go to other stores for general merchandise needs, and I will buy all groceries from the more expensive, independent grocery stores in my town.
I am done with Walmart, and I am absolutely sure Sam Walton is rolling in his grave, if he can see what his children have done with his company. HE was a man of integrity.