The sad thing is, had this not been completely ruined by delivery, I believe my kids would have loved this bed. When delivered, the boxes were THROWN from the delivery truck, one busted open and damaged numerous pieces. The best part, the picture showing this was uploaded by the delivery driver himself and is clearly on my Walmart account. Additionally, although I purchased assembly, somehow that was never communicated to the company that actually schedules and does the assembly, so I spent HOURS (yes, HOURS - approximately 4) on the phone to get the assembly services I had already paid for although I sent them a screenshot of the receipt showing I paid for it NUMEROUS times - apparently you have to talk to 6 people before you find someone competent enough to understand what "Add-on services - assembly" means on a receipt. Now, since I already knew parts were broken, I told them it would probably be best to send those items first - but no - I was told replacement items could NOT be sent until the assembly was completed so the person assembling them could confirm how many replacement parts were needed. OK, sure, whatever. So the assembly was FINALLY done - we needed 3 boards replaced from the delivery drivers "careful handling" and 1 bolt was missing. Easy peasy, right? So I contacted Wal Mart, who contacted the seller - no response. Reached out to Wal Mart again - they contacted the seller again - no response. This continued to go on, and on, and on, and on. The last time I called, instead of trying to get the replacement parts again, they just started a refund to my order - which I NEVER asked for a refund - I do not want a refund - I just want the replacement parts so we can safely finishing assembling this bed that my kids have been SO excited about. But no, Wal Mart just refunds without my permission, does not offer to come get the bed that can't be used due to missing and broken parts. So I contact the seller myself directly (Bellemave - at the email address [email protected]) but because Wal Mart issued me a refund - again, WITHOUT my consent or me asking for one - Bellemave will not let me order replacement parts. So now we were stuck with a pile of parts for a bed that can't be assembled and two heartbroken kids. DO NOT ORDER FROM WALMART, DO NOT ORDER FROM BELLEMAVE - neither company cares to right any wrongs, even if the customer did NOTHING. We have since bout a similar bed from Rooms To Go - everything was delivered, assembled, and it is GORGEOUS and all was done in 2 weeks - this nightmare with Walmart and Bellemave lasted ove ra month and still had no results. Stay clear and please learn from our horrible experience - do NOT purchase.