I've used this product before and loved it, which is why I bought it again. However, whomever shipped the item, put the small makeup box inside a much larger box without any paper or cushioning product at all. When I opened the makeup, it was completely bŕoke and all over inside the smaller box and it dumped out when I opened it all the way. Very disappointing and confused as to why my other products that wouldn't require packaging had tons of paper crammed into their shipping box, yet a breakable makeup had none. ???