I bought this particular GPS device for the price point in addition to the range of different capabilities BrickHouse offers. What was expected though was when I got the device I hooked it up (super easy) directly to the truck battery and created my account. Well, I must've messed up the password so I couldn't log in. I reached out using the help feature on the texting platform and got Mervin right away. He was extremely helpful, got me logged in right away! Usually with this size company, it's a hassle to get anything done especially with accounts and passwords but Mervin was a breeze. Outstanding service and the GPS locator works great, does exactly what I got it for and then some. Thanks, BrickHouse and Mervin for helping me out!