I ordered through Walmart, but it was a 3rd party company that sold the item, so the return policy wasn't with Walmart. I received the chair within 3 day (great), but the ottoman had a crack in the wood. The cushion on one of the arm rest was missing it snaps. 3weeks later I am still trying to get replacement for both. If you are going buy this chair make sure you buy the one that you can get through the store and not a company Walmart contracts with. The chair was ordered before the baby was born, and now we have the baby but no chair!!!!!