Broil King Regal Pellet 500 Pro Smoker, 58in.

purchased my Broil King from a local reputable dealer one year ago. Great after-purchase service. Have used it almost exclusively for smoking. Very little grilling so far. Unit performs to my expectations. Really enjoy the accompanying app to monitor and control temperature.

Purchased this in August of 2021 ... Chicken, Pork Ribs, and Brisket have been the primary foods prepared ... just acquired a Broil King Griddle for the preparation of Burgers this weekend ... so far really pleased with this smoker ...

VERY NICE PELLET GRILL. REALY ENJOY. THE SERVICE DERPARTMENT NEEDS A LOT OF HELP. HAVE ONE TEMPERATURE PROB THAT DOES NOT WORK AND CAN`T GET REPLACED.

Android App used to fairly well, then it was updated and now has not worked for months - Very disappointing... Grill temperature reads 50°c hotter than actual temp grill temp.

I bought this unit a year ago and I still can't get the Bluetooth feature to work properly and the temp probes are out of whack and can't get the to communicate with my phone. Not much point in having a Bluetooth feature if if doesn't work. Very disappointed in this product

I used this pellet grille 6 times now and as far as using the grille I think the control panel is straight forward . Like the temp probes. Now for the not so good. When I tried firing it up last time I used it the auger wasn't moving so after 20 min I took it apart,got down to the fire pot and tried to jiggle the auger and away it went so I thought some hard material maybe was in the pellets . The last time I used it I could not get the auger to mover at all had to remove the pellet box and remove the auger completely. From what I could see just looked like a bunch of ash in the auger tube. NOT IMPRESSED!!! Put it back together and it works but how often am I going to have to do that! I think the motor just isn't strong enough and any little thing it's stops turning . im sure they have an excuse like it's the pellets you were using or moon wasn't in proper alignment with the stars that day. You might want to look at another brand

I bought this a year ago expecting great things from it. It started off well, it's well build and insulated well but has frequent jams. I have had to remove the auger 4-6 times . I use broil king pellets and store them in a dry place. This is not a good enough product for the cost. I have ruined two pork cooks and another defrost of moose sausage, pork ribs, and chicken wings is now relegated to the BBQ because of the jams. This is not good enough for the price.

I bought this 6 months ago and haven't been able to use it because the pellet auger keeps jamming! The warranty department is good though, just frustrating that it didn't work like new from the start but hopefully after I get the new auger motor, the problem will be fixed!

I bought this smoker about 4 months ago. I cooked burgers on it twice and smoked a roast, and after that I couldn't get it to heat up. I called and they sent me a new hot rod, I put it in and nothing it would not get hot, just kept putting pellets in, I called and they sent me a new control panel and temperature sensor still nothing. I called again someone told me I was using the wrong pellets even though I tried telling them it wouldn't even light I'm sure that had nothing to do with the pellets. I bought new pellets nothing. Called again and am currently waiting for another hot rod. All they will do is replace parts, which would be great if it would work. I asked the last person I spoke with about trying to trace the voltage and they knew nothing, I'm ready to take it to the dump.

Its 2 years this summer that ive had my regal 400 pellet from when they first came out and i was excited but the welds inside the drum are detaching from the wall. A HUGE let down. Soon i wont be able to use it if a third welds goes. Well see how they handle the warranty.