This is a great product but I'm only giving it four stars because while it is terrific for watching movies, videos, ball games, and looking at Facebook messages and checking e-mail as advertised, it is difficult for me to turn horizontally to vertically and vertically back to horizontally. It clicks and it turns hard. The rest of the product works wonderfully, it was easy to assemble, base is solid and sets perfectly balanced, swivels around the base very smoothly, and the button that controls opening or closing the actual holder is also smooth and easy to operate. But I have disabilities, specifically a lot of pain in the upper shoulders and neck and turning this from vertical to horizontal or the other way is difficult very on me so this makes it hard for me to use it to type or edit on social media if I have to go from watching a video or reading an article to answering somebody, for example, on Facebook. In the horizontal view, it is much more difficult to send messages or reference what has been written before on the messenger screen or any other e-mail or social media site. A terrific improvement to this product would be finding a way to make sure that the phone holder itself turns vertically to horizontally and back just as swiftly as the rest of the phone cradle.