I received the sectional damaged (did not inflate properly). After communicating with the seller, they acknowledged the item is defective, and they have offered me $80 and asked me to keep the item that is DEFECTIVE in my living room !!?
I refused the offer, and I have explained why I am NOT satisfied with the Sectional, so I called Walmart customer service multiple times and spoke to different supervisors who acknowledged the issue after reviewing the communication and the photos that I provided to the seller. Every time I contact the customer service, they assure me they will take care of the issue for the damaged item, and will issue a full refund without the need to return the bulk item (coach). The FEDEX driver refused to take it because it was unpackaged. It is an inflatable item, so it is impossible to put it back in its original box. Non of the reps I spoke to were able to process the refund. I spoke to Arham, one of the supervisors, who suggested a shipping company called ESTES that should contact me and pick up the defective Sectional, however, NOTHING happened. Other supervisors who also assured me (Sally, Diana, Amr) that a refund will be issued, nothing happened. Amr (supervisor) provided me with an email to follow up, however, no response. Last communication with Mohammed on 2/4 assured me that the refund should be processed.Today( 2/25) I just learned there was no refund has been issued. The only option available offered by the supervisor named Moutisham is to escalate the issue to the (Manual Payment Department) that should take 5-7 business days. BTW I have all the incident numbers for every single communication I have made with the Walmart Customer Service team.
It doesn't seem that I am communicating with a Corporate that have policies in place. Very very frustrating.