Charbroil® Performance Series™ FlavorMax™ 4 Burner Gas Grill Cabinet with Side Burner, Gray

Nice looking BBQ. Arrived in an undamaged box but was damaged inside. Poor quality control. Not sure if I'm going to keep it or return it yet. We'll see if it works the way it should. So far the damage only looks cosmetic.

so many parts damaged could not assemble correctly. door does not close, lid does not fit on assembled base and lid does not close evenly. It took hours to get what is assembled done and I cannot take it apart to return it. The box had to be cut completely open to get the parts out and by the time I realized the damage was too great to save the item I was over 6 hours of assembly

We went to build the grill today, since it rained yesterday, the last piece to take out of the box is the actual main part of the grill…There is a giant dent on the front control panel, making it difficult to the close the hood. It was extremely inconvenient to return this item since the box fell apart! We ended up having to find a big box to put all the parts in and then just carry the main unit. It's heavy, was hard to fit in our car, and waiting in line at customer service seemed to take forever!!! Not exactly what most want to be doing after a long day at work, or on their day off…and all days before Memorial Day weekend to top it all off!!

Got my grill and it's damaged

nice looking grill. bad assembly instructions. most difficult part was adding the side burner switch. best tip I can give you is before you add the part 21 bezel, side burner control knob, get hose valve regulator assy ( part 57) screwed into place with out the bezel , then remove the screws %26 place the bezel in place %26 use masking tape to hold it in place., then screw everything together correctly. ( your basically doing a dry fit with out the decorative plastic so the propane line gets bent enough to allow proper alignment for screws.)

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I was unable to assemble the grill out of the box. The wheels were missing. I called Charbroil about the issue. They will send me the wheels. Unfortunately, the wheels are on back order. He suggested that I call back in a week to see if they have the wheels.

It came without the back wheels. I wanted to get the wheels but Walmart associate said she could not fulfill the request so she helped me set up a return of the item. The return went smoothly and I was able to track the item all the way to receipt by Walmart, but now I have to check to make certain that I get refunded. Such a hassle. I blame Charbroil for the incomplete items, but I was not happy that I had to stop assembling the barbecue and put it all back in the box because Walmart could not arrange for me to get the missing wheels.

When the instructions said get screw GX there was no GX screw none of the part numbers matched. Through trial and error, I got it all together. Also, it was damaged!!! The bottom frame was completely dented. It was hard enough to get it out of the box what was I going to do return it lol. It's just cosmetic oh well good price works whatever x

I bought this grill for my husband as I had been looking for the perfect grill. This one had the flat top and charcoal inserts included, and grill cover (yes, even listed in the parts for the product assembly book). All 3 of those items were not in the package. When I reached out to Walmart they said that those items cannot be replaced or refunded. I am disappointed.