0 out of 10 do not recommend. Don't do it. $999 for the 7 seater sectional (9 because of the 2 ottomans). This couch looks to be plush, lots of pillows, and a normal sized couch in the pictures. It's not by any means.
This couch has paper thin pillows, the cushions are also extremely thin, I'm 5'11 and my knees were almost touching my chest. Even if I had left it sitting out for 72 hours like they recommended, the cushions would never have expanded anymore than what they were.
The couch is held together very cheaply, but what else do you expect from a boxed couch?
Take your money to an actual furniture store and spend the extra $300 to get an actual couch of this same size, but actually built to last with amazing comfort. This couch itself is only worth about that much.
The only positive feedback I have to say about this experience is it's no longer in my house and FedEx had 0 issues taking it back to the seller. Chic House support tried to get me to keep it for half the price, because they knew this couch wasn't worth what I paid. They were as prompt as they could be and responded within 24 hours.
Their support, after ensuring the ‘Free Return' that was advertised on this couch was abided by, assisted with getting me return labels after I provided them with picture proof the couch was packaged exactly the way they shipped it to me. They were also prompt at processing the refund of the couch.
Lesson learned; never buy a couch unless you've seen it in person first.