1st, Im a lady over 50 w no car, no family, no W store in my town, I HAVE to order stuff online that I need. I also live in a big complex that items could be stolen if I'm not right there when delivered so I have to have my stuff go to a business I pay monthly which means I need to walk to pick up my stuff and carry them home, no matter how heavy. This is over 60 lbs which they FAIL to even list the weight in all the details. I got it home. I spent 3 hours assembling with their lack of decent instructions to see one of the drawers doesn't even have the holes punched out to install the handle. Yes, these are CARDBOARD and fabric drawers so the holes for the PLASTIC handles are "punch outs". There's also something rattling inside one of the pieces of the metal frame and because the holes are so tiny on the end I can't get out whatever it is. Lastly, I called to start a return and they won't even pick it up what's it was delivered or key me send it back via some way, they want me to go IN A STORE which I can't sell in STUCK with a defective item. When I started putting this together I was happy because at 1st I was skeptical from all the reviews but mine was actually packaged up nicely and there was even a THIN piece of cardboard between the top of the dresser piece and where the box is talked that you would normally cut into to open which could potentially scratch it. The corners had little bumpers, I was impressed and happy cuz I really needed a dresser ASAP but now I got a drawer that I won't be able to open or close, I also put the back .. or front side on the wrong way so the holes on the back can't align with the holes on the OTHER side that SHOULD be on the SAME side in order to attach the reinforcement bars ... that really stand any kind of reinforcement anyway. I thought about just leaving it that way but I HAVE to take the while thing apart n do it right because it affected how the top little drawers can go in. This isn't my 1st rodeo either, I've put 3 of these together ... Smaller ones but exact same materials . I'm really ticked off they expect me to WALK TO ANOTHER TOWN CARRYING this over 60 lb box to get my refund. I don't mind returning it, nothing is free but I'm a plus member and they've done this to me with ALL my returns the last couple months. I'm SUPPOSED to be able to have a from home pick up (or the address it was delivered to) or to be able to send it back they some way of shipping. I'm getting really tired of them ripping me off forcing me to be stuck with defective stuff. Those isn't even furniture. It's cardboard, fabric, plastic and a thin metal frame, a DIY. I'M SO UPSET. See my picture. It's sideways but I show 2 of the drawers where they have the holes to screw in the handles and the other drawer that's resting against my leg... NO HOLES. Don't they check this stuff b4 they send it. I got NO KIND of compensation, just 'sorry for the inconvenience". I'm a disabled woman over 50 expected to carry this to another town