This is a nice pillow. The packaging is excellent. It comes with directions. It has beautiful detailing like the piping along the edges. The pillow itself is very soft and high-quality. This pillow has feathers. I do not find that the feathers poke through, but I do notice the feathers a little. The shape of this pillow is great. If you like a pillow that goes flat and thin for your neck, you will love this pillow. I think this is really good for side sleepers. I feel that the pillow is a little pricey for the value, but overall it is a good quality pillow.