ecobee 2-Pack SmartSensor for Doors and Windows, White

Sometimes looses signal

I have had the thermostat for years, I just added the door mount and love them. One door was a breeze, the other a little bit more challenging because of the distance. But the system is wonderful

[Employee of walmartcanada] Easy set up. You can try the most sensitive distance ( maybe two parts are not too closed), then it is more helpful if the door is at ajar position then you can know the door isn't closed well.

I am quite happy with the detection and sensor on these smartsensors. They work efficiently and send push notifications, however that feature is only available when subscribed to ecobee haven monthly plan. For the price of the unit, it would have been great if this feature was just included without the additional $7. Without the plan, its pretty not very useful unless you open the app to see if the door is closed or open. As a product, it works very well, the sensors are very precise.

I've been an Ecobee user since before 2019. I didn't get to join the pilot program for the Switch+, but I bought one as soon as it was released. Unfortunately, a lightning strike took it out. I replaced it with another one, and once again, after a small lightning spark, it went haywire. I had to remove it from the wall and reinstall it (which the average user probably shouldn't be doing — YouTube helped, and yes, I turned the breaker off). It powered back up and worked for a while... until now. It no longer connects to the thermostat. The motion sensor on it still works, which is nice, but everything else has failed. I won't be buying another Switch+ — next time, I'll just use a motion detector and another smart switch. I also bought a combo pack of motion and door sensors, thinking I could use them with Apple Home Automations — for example, when a door opens, the light turns on. But they're too slow to respond for that to work well. I also assumed the door sensors had temperature and motion detection — turns out, not without a subscription? That's disappointing. You can use the 2 individual occupancy sensors but now I have 2 devices for one purpose. The door sensors are a waste. From here on out, I'll be switching to Eve devices — motion sensors and door/window sensors that work with HomeKit without needing a subscription. I can still trigger the Ecobee thermostat through Apple Shortcuts if needed, like turning off the AC when a door opens. But Ecobee requiring a subscription just to get basic motion functionality from a sensor is a bad move. If the motion on the door sensors worked out of the box, I wouldn't be this frustrated. 120 degree of motion detection, False! never had any motion from my door sensors. Sorry Ecobee, but you're losing a loyal customer with this approach. Don't bother reaching out - just improve your approach, I'm already switching.

Easy setup, major flaw: This 'security' system is useless without internet. If your connection drops (e.g., cut cable, router failure), all features, including the thermostat alarm, fail. Our house was unsecured for 48 hours over Thanksgiving when our internet went down. This critical vulnerability is not disclosed in the product information.

Very easy to setup and notification work well. I have been using on garage door as it seems it magically opens and 8 need to know if it is open or closed. I had to design and 3d print brackets as the rails and door are not flat.

The idea of having the having Ac hold if doors are open is great and unique and you could get more customers if you're taking off the subscription fees and you would still make good profit since your sensors are expensive compare to the other brands

Sensor works great, but no way to see them outside of the ecobee app. Taking a subscription to have access to the sensor data is ridiculous. Ecobee trying to convert to a subscription model versus popular home automation environment selling product. This is a whiff. Don't waste your time with “free” sensors.

Subscription required to put your A/C in hold. But wait here's the fun part… your system will still turn on in hold the whole time. So much for savings. My unit was still kicking on, on a day that was nice and I trusted the sensors putting my unit in hold. Thinking it means not to turn on. Thankfully it wasn't much but these sensors are a complete waste. Hold apparently still means your system runs I guess. Make the sensor turn the unit OFF not in hold if it's still going to run! Here is it “saving me money” while my door sensors said open. It waited until I fell asleep to run too! I work nights and will leave my windows and door open on nicer days. I typically turn off the system myself. Apparently I will still have to do that. After this disaster of a first test.