The chair is very nice looking and is actually quite comfortable. I really liked it, until the hydraulic post would no longer go all the way up. I'm 6' 1" tall, so I needed that. It turned me into a midget at my desk. I found myself placing a pillow on the seat to achieve a proper sitting height. Sad. Soon after, the castors became "stiff", meaning they wouldn't roll very well anymore. I checked in case anything was lodged or stuck, impeding the castors' ability to roll. Nope. The final straw was the recliner lever slipping out on its own. How does that even happen? Nothing like sipping a full cup of coffee, leaning back to comfortably listen to a client, and suddenly a random "click", back support goes out, coffee everywhere, and me on the ground. My secretary running in, "OMG, what happened?! Are you okay?!". My client doing his best to keep a straight face (I'm sure it looked hilarious). No user error, no bad habits, I suppose just wear on the parts from common weekday use as any chair would experience. Needless to say, after a few choice words, the chair earned its amazing view from the dumpster. If your timeframe for ownership is about 6 months, then 5-stars all the way. Otherwise, you'll be like me, back here shopping for a better chair. Good luck with your search.