GE JVM3160EFES 1.6 Cu. Ft. Over-the-Range Microwave Oven Slate Bundle with Premium 2 YR CPS Enhanced Protection Pack

Where did the 2 year warranty go. I have no idea where it is. Please call mr

Every appliance in my home is GE so when I needed to replace my microwave recently I certainly was going to replace it with another GE microwave. This microwave is slightly different that my old one but it is the same quality I have come to expect from GE.

[This review was collected as part of a promotion.] I purchased a new GE gas range and needed a New Microwave to match. It looks marvelous and is so much better than my old microwave and it was easy installation. Its operation was very easy to understand 😉 I am a very satisfied customer with all my GE products. The standard fit has worked well with no modifications 👍on all replacements.

I bought this same model 6 years ago. It got very loud while it was running. We replaced it with the same model because it was the only way to match the GE slate color of our other appliances. So far it works well and runs quietly. I was surprised that the mounting hardware was not the same as the old unit.

My only issue is the mounting holes do not match the mounting holes on the replacement! I had to drill another set of holes in the bottom of the cabinet!

[This review was collected as part of a promotion.] We purchased our original JVM3160 microwave oven in 2017. It was a good, basic over the range microwave. We bought it as part of a suite of GE kitchen appliances in their Slate finish, which we still really like. The oven itself developed a fault, and we were told it would be less expensive to replace it rather than fix it. Our new JVM3160 is different than our original, and one of those differences is disappointing. Our original JVM3160 had two lights underneath to illuminate the top of the range under the microwave. I had replaced the original 25 watt incandescent appliance bulbs with 7 watt LED appliance bulbs, which gave us the light output of two 60 watt conventional bulbs. The new version of the JVM3160 has only one bulb, which is mounted just left of center on the bottom of the unit. The bulb provides inadequate light on the 'Bright' setting, and provides even less on the 'Low' setting. Not good for someone trying to cook while dealing with macular degeneration. The bulb used is a pin mount bulb, so I'm not sure if I'm going to find something brighter.

Having to always use the stop and pause button is hard to train residents when nobody has used them their whole lives. Constantly having to replace the control switch is annoying and costly now.

Glass door spontaneously shattered less than 2 years from purchase. I was standing in the kitchen and heard a pop like something fell off the counter. I looked around and found nothing and then the glass started to crackle and break across like thin ice. It hadn't used for hours before this and is exclusively used by adults.

I bought an entire kitchen package in the Slate color, and mistakenly ordered an over the range microwave. It was my fault, so I resold the microwave to someone else. My new cabinets have an alcove for a countertop microwave to just sit on a ledge. Now I find out that GE has stopped making any counter top models in the Slate color. That's pretty awful customer care. I have patterned my entire kitchen around this Slate color, and now I'll have to go with a different colored microwave. Hey GE....if you are going to produce specialty colors, then you need to have ALL of the appliances available in those colors. If I could, I'd send everything back.

The 2nd GE micro to stop working in 18 months. Turns on but doesn't heat. Replaced with a new model of the same unit. Whatever happened to GE quality.