This is my 3rd opal, the first one worked great loved it, fast ice, perfect size..but they only last so long..My 2nd one i got in 10/25). 2 weeks in it wouldn't stop flashing clean, i did both cleanings and nothing, i called we tried a couple things. No luck they sent me a new one, 2 weeks in same thing, i called and Finally she told me to take the filter out and I was using the blue one, the better one... its not better. She said its probably all clogged up it happens. In 2 weeks!! she told me to only use distilled water in it, I have white filters left over from my last opal but she told me just to use the screen and distilled water....so I filled the side tank and no filter, it works but I think im going to use up my white filters and see what happens. Also the light inside will not work? 2 weeks!! Not happy. I know its just a light bulb but I paid good money for it to work and not break in 2 weeks..So distilled water is the way to go.. The only way to go..If you are not going to use distilled water dont bother it will not last..I still enjoy my ice but its a continuous money trap of distilled water I gotta lug in the house all the time...and im not happy about the light! I used that for a night light... so I wanna give it a 5 but I just can't...