My air conditioner arrived damaged! The box had been dropped and one side of the air conditioner was dented pretty badly. (I am assuming that this was done by FedEx!). I was going to return it for a refund, but decided to see if it works and it does.
To return it for a refund would take 3-4 weeks and that is just crazy when I need it NOW. So, I have a visually damaged unit that does work as described. Extremely disappointed, as it is NOT a cheap unit!
If you are ordering yours online, inspect your package before accepting it! Know that it is shipped from a vendor and not Walmart and they require an adult signature upon delivery. (Actually, they indicate same on the door tag, but I never signed for it!)
Unit must be turned on with the remote control(no buttons on the unit). I could not download or use the app due to a "invalid verification" error message, so I am not sure about that.
Assembly instructions are not the best. Weatherstrip is CHEAP and thin. Had to purchase thicker foam to seal window.