I really do like this chair. It's comfortable, the fabric is soft, the swivel and rocking functions work well, and it's a great size for smaller spaces. It looks nice and was fairly easy to set up.
Unfortunately, mine makes a very loud clunking noise when reclining. I contacted customer service and was told it's likely caused by friction between the metal frame and wood components and that I should continue using it to see if it "breaks in." Time will tell whether that's the case.
Aside from the mysterious sound effects, the chair itself is comfortable and supportive. The recline function is smooth, and it's become one of my favorite places to sit.
For now, I'm giving it 4 stars because I genuinely like the chair, but I'm holding back that fifth star until I find out whether the clunking noise disappears or if my recliner is secretly auditioning for a role in a horror movie.