bike was easy to put together, but the manufacturer obviously didnt even test to make sure the bike worked before they shipped it off. there were 2 wire not connect in the battery port. Thankfully my husband was smart and was able to check and figure it out because it would not turn on and i had submitted a return request.
customer service was emailed and reached out about 8 hrs later, after we had already found the issue ourselves. they were wanting us to jump through hoops to return it though, 1 day after delivery.