Hamilton Beach 25 cu. ft. Garage-Ready Chest Freezer, 2-Door Deep Freezer with Easy Defrost Drain and Removable Wire Basket, White

Damage to bottom of freezer by controller that wasn't discovered until after it was unboxed and unwrapped.

First, they delivered it to the wrong address. Once it was finally retrieved and unpackaged it, we noticed that it was damaged with big dents. We plugged it in and has worked just fine. So far it works well, just unhappy that we received a damaged product. Calling to find out where my package was such a hassle, I just didn’t want to deal with the return process.

waited to plug this unit in as the cow wasnt butchered yet. we got the cow and plugged the freezer in. it does NOT work. oops of course walmart will do nothing. DoNOT purchase from walmart!!!!

The freezer was extremely dented in shipping. it look like it had been hit by forks on a forklift multiple times. It's a good freezer, shipping is a risk.

Arrived dented !!! Walmart refuses to give a refund or even a partial refund as a scratch and dent even though you pay full price. they expected me to take this back to the local Walmart a huge chest freezer! I guess they want me to carry it on my back or put it in my Toyota. I would never buy anything big or heavy from Walmart

Absolutely worst experience of my life. The order was supposed to be delivered on Thursday took the day off never heard from Walmart. Never got an update. Tried to call nothing Monday open my garage and it is literally sitting in the middle of my yard at the left side caved and no one knocked on the door. Nothing just sitting there called Walmart to have them come back and pick it up and it wears gonna be tried to call nothing Monday open my garage and it is literally sitting in the middle of my yard at the left side caved and no one knocked on the door. Nothing just sitting there called Walmart to have them come back and pick it up and they can't send anyone for 1 to 3 days now I have this big deep freezer sitting in the middle of my yard that I cannot move that could be stolen and no one cared and would not refund my money until they got it back and 1 to 3 days. And they can’t send anyone for 1 to 3 days now I have this big deep freezer sitting in the middle of my yard that I cannot move that could be stolen and no one cared and would not refund my money until they got it back and 1 to 3 days i canceled everything to do with Walmart now

The freezer arrived damaged by Estes shipping . I'ts dented and the plastic on back of hinge is broken . I don't recommend that company for transport . Walmart has done a good job making up for the accident but I'm concerned about the gasket where the damage is . This is my second Hamilton beach freezer and I hope this one lasts just as long . Walmart did their part but the contracted delivery people are awful regarding delivery time's x3 different arrival times and not one pH call or text explaining why my freezer hasn't arrived on time . i took off work a full day no freezer and 1/2 day the next . freezer arrived damaged and out security cameras have the proof that it arrived in a beat up box and damaged product .

The refrigerator arrived damaged, and when I requested a return, customer service told me I had to bring it back to the store myself. This is a large and very heavy item—there’s no way I can transport it on my own. I then called customer service and specifically asked for a pickup. They confirmed it was possible and even gave me an exact date and time. However, no one showed up. When I followed up again, I was told that pickup is not available and I still have to return it myself. This is extremely frustrating and misleading. Delivery and return service are very poorly handled. Please think twice before ordering from them.

I ordered the double-door freezer and received a single door. Rather than all the hassle of returning, I opted to keep the single door. When I went to attach the handle with the specific screws, they weren't included. I went to the Walmart website to try to get screws. Walmart says to go to the manufacturer's website. There is no place to get parts for that item. I did a chat and said I either want the screws or the freezer i ordered, and my options were to take the freezer (it was delivered via freight ) to a store for a full return, and I could reorder the freezer. But there is no guarantee I'd get the correct freezer on a reorder. The other option was to get $20 to keep the freezer and find my own mounting screws and live with the single door.

Was not the item I order. I ordered a deep freezer got an upright freezer not the same in the picture came all dented.