I purchased two of these units after reading the spect and deciding it was exactly what i needed, wifi Alexa compatable 12,000 BTU but instead I was sent two inferior 9,500 BTU units that was not even the brand I purchased and obviously much cheeper. To make it worse, I had walmart ship the units to a freight forwarder who shipped them out of the country to me. I am highly upset and disappointed. How can I get my money back, I cant ship the items back . Any suggestions on how to get my money back? May 14, 2026 order
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Order%23 2000146-98376018