With a 1-star rating, what I am about to say might sound weird...
I LOVE this TV! Beautiful picture, easy setup, apps work great, setting up Youtube, Prime and other streaming sources was a snap.
I still LOVE those things.
But, I will NEVER buy another Hisense product because of two things...
God awful tech "support" and ARC audio problems (reported over many years on countless TVs and soundbars).
(Google "Hisense bad support" if you don't want to read about my 3 months of "support" misery!)
Bought on Black Friday, I temporarily set the TV up on its legs to verify it worked, then paid to have it wall mounted.
During my "on the legs" tests, I didn't test every function. I just verified it turned on, had a great picture, etc. and assumed everything else would be fine.
WRONG!
Only after wall mounting did I try hooking up ARC audio finding the ARC audio option greyed out in the menu.
Googling "Hisense ARC audio problems" gave 481,000 results (even if overstated by 100X, that still means 4,810 reported Hisense ARC audio problems, not just this model, other TV models and soundbars. Clearly my problem isn't unique).
Of FAR greater concern were the countless reports that problems remained and the terrible "quality" of Hisense support.
I reported the greyed-out ARC audio problem to Hisense Dec. 7th and was happy (unlike what I expected based on the horrible reports on Google) my support rep was polite and eager to help.
The rep said the problem might be solved with the "latest" firmware which they could email to me.
(Being involved with computers since the 70's that made sense as "smart" TVs are basically just a computer mounted to the back of a giant "monitor" and everything is run by the software/firmware. While a greyed-out option could be a hardware problem, it's much more likely a software/firmware issue and easiest first repair option.)
Upon receiving it, the "new" firmware fixed the greyed-out ARC audio option.
The TV connected to my ARC input sound system, sounded (and still sounds) FANTASTIC!
ARC problem solved!
Or, so I thought...
Minutes later I found another ARC problem that persists to this day.
In ARC mode pressing the /- volume control the volume goes up/down in increments of 5 (see pics).
Rarely the volume is where you want it.
It's the opposite of the old "3 Bears" story.
For example, if 20 is too soft, the next ARC level of 25 is too loud.
Because of their broken ARC firmware you can't hit 22 or 23, so it's never "just right" (the internal speakers increase/decrease in increments of 1.)
3 months later the ARC problem persists.
Unlike the first call, contacting Hisense "support" (No-Sense as we call them) is God awful and beyond maddening.
38 emails back-and-forth, 10 phone calls, 3 months and No-sense has never bothered to spend the 10 minutes to test it in house.
Just Google "hisense bad support" to find ONE MILLION PLUS reports about it and pick another brand!