I bought two recliners and both recliners are broken. I figured this out after three hours of assembly and breaking down boxes. On one chair, the wire that pulls the latch to open the footstool was broken off. Little pieces of black plastic used to be the clip to hold the wire in place. On the other chair, it won't recline at all. The latch opened once, the footstool came out and was clearly off center. I had to turn the chair over to get it closed. I have emailed this company three times. I'm disgusted with my purchase and I'm very uncomfortable sitting in these chairs. I ordered recliners for a reason!