H&R Block: Tax Software, Premium 2021 (Digital Code by Mail) 5 Users

You can buy the software, attempt to do your taxes, may be successful; but only after updates that can take days or weeks. I'm still waiting on an update to file my State taxes. Federal was filed, but had to wait for days for an update to do that. Not impressed.

Overall I like the program which I have been using for many years. However, the IRS rejected my 2017 e-filed return because of the incorrect 2016 gross adjusted income that it pulled from last year's return. The number is correct on my 2016 return, but the 2017 program used a different unknown number.

I had an issue with the home office and property tax portion of the program. Had to file an extension and was advised to change one of the forms from my mortgage company to make it work. My taxes are still under review, should get a refund since your accuracy review said all correct when it was not.

I bought this program that advertised the ability to prepare 6 tax returns. On October 15 I submitted my 6th return for e file and got a message I had exceeded my efile limit!!!!!I WAS NOT WARNED!!! I HAVE TO PAY A PENALTY FOR FAILURE TO FILE A TIMELY RETURN!!!!I. WHY WOULD YOU ALLOW 6 TAX RETURN BUT ONLY EFILE 5!!!! IM DISGUSTED!! COULD NOT FIND HELP ON YOUR SOLUTION CENTER AND NO PHONE NUMBER TO REACH A LIVE PERSON, ON OCTOBER THE 15TH !!!!!! NO EFILE SUPPORT!!!@

Confusing. Navigation is terrible. It seems everytime I go back to change anything it makes me walk through all the previous steps. Finally figured out how to avoid that. The GUI looks like it's from the late 90's. I'm pretty sure it did not calculate the tax right. For testing I put in a high number as income and it still said I didn't owe any tax. I ended up printing it out and doing my taxes manually comparing the results from this software. I'll prob get a letter from the IRS soon. Nice thing is that I get +5% refund card to Amazon. A lot of the core functionality seems to be there but the software needs some serious help from a users perspective.

Terrible. Let me e-file with incomplete forms causing huge problems. Never use it again and will get all family and customers to drop also

I bought the (Premium 2017 software) last week to use on my MAC. I can't save my return as I have done on previous years software. I can't close the program as I close any other program on this computer. I am hoping future update will correct these problems soon.

The program automatically loaded a prior year AGI from my last year's return which was wrong because I did not file with H&R block, and then it would not let me change it, which I needed to to do for e-file. Then I could not print the PDF to allow me to mail my return.

Sorry I couldn't file NY State after federal. It might be my fault or our lap top commputer problem. Somehow federal went easy trough . Then Me , and my friend spent whoe afternoon Satirday May 12 trying to fix the problem with "state". At least 5 Hours we wasted entering ID , Document, typ , my addresses or other corrections required by H&R program. AND AGAIN after 2 minutes again same requirements . At 19 pm both of us gave up filing state taxes. We will try to print and send old fashioned way. What to do. I AM repeating it my be my mistake or commputer's. So if you want you can help me after May 18 to try again , or if you want you can give me some credit back for "federal part of the program" If you give me the phone I call you after May 18 when I get some free time to try again from another commputer . Thanks

Software charged me six times for one return. Took over 30 minutes on the phone and still haven't gotten proper credit.