This company doesnt include the Windows product key and will not respond to any messages sent to them. I've tried multiple times to reach out to no avail. As a matter of fact, I tried contacting them initially when I needed help with hardware installation, but since they didnt respond, I had to get help from a friend who handles computers.
I realized it didnt have Windows 11 after the fact and even then, they still won't respond. It is frustrating that now I have to go through the trouble of wiping out the information already in the system, return the device, and now shop for a new one. It LOOKS like it could have been a great starter PC but now I will never know since they did not bother to respond.