Outstanding support — Sean went above and beyond
I inherited an iSpring RO system with my new home and it started leaking, with no manuals left behind. I called iSpring support and reached Sean, who diagnosed the issue over the phone and asked me to send photos. He quickly spotted that the system had been mislabeled and was missing components, and as a courtesy he shipped me a complete new machine head, housings, and a pressure regulator — free of charge, arriving within days.
His instructions for transferring the membrane and filters were clear, the install went smoothly, and the system now runs leak-free. This is the kind of support that earns a customer for life. Thank you, Sean and iSpring! (Tip: the photos attached show the new setup.)