I never leave reviews but I felt compelled to give everyone a heads up after the experience I am having.
I purchased this bike as a gift and when it arrived the rear wheel was damaged. I immediately contacted Walmart to initiate a return. Apparently, Walmart does not handle the returns, they put it directly on the company selling the bike.
After waiting several days for a response, I purchased a bike from a local retailer (should have done this to begin with). Finally I get a response about my return. The company says that there are NO RETURNS on these bikes and the only thing they will do is send me a replacement part.
I told them my situation. This was a gift, I had to purchase a different bike to give the gift on time, the bike is damaged on arrival, but they are still refusing to give a refund.
I am now in contact with Walmart, they have escalated the issue and it looks like I might get a refund from Walmart, but I haven't actually seen the refund yet.
This has taken two weeks of my time, several emails and phone calls, and I still don't have a refund. Again, I did nothing wrong, I didn't even take the packaging off of the bike and I am being told I have to keep it and there is no refunds given.
Please take my advise and purchase from your local bike shop, don't even waste your time with this bike.