This was my worst experience ever with Walmart. On October 6th, my order was marked as delivered, but I never received it. I personally arranged camera checks, made several phone calls, and contacted Walmart four times. My refund request was initially denied for no clear reason.
After following up again, I was told I would receive a refund within 10–12 business days, but when that time passed, I found out the refund process was never even started. I was then told to wait until early November, and later they said they would process a “manual refund” if it still hadn’t arrived. Of course, nothing came through.
On November 8th, I reached out again and was promised that my refund would be in my account within 48–72 hours. Today is November 12th — almost a month and a half later — and I still haven’t received a single dollar.
Extremely disappointing and unacceptable customer service.