When I opened the box, I didn’t see any cushions or any instructions. After removing everything, I realized that the cushions were vacuum sealed and stored inside of the chair and ottoman. I tried pulling them out but it was very difficult. So I cut a small hole into the plastic and then air began to escape and the cushion started to plump up a little. I was then able to remove the cushion and the rest of the plastic. After that it was just a matter on screwing the feet on. The tools to do that come with it. The whole process is about 10 minutes maximum. The chair and ottoman are beautiful. Comfortable and soft fabric. I like the neutral beige color, it’s a light, bright and soft warm color. Will go nicely with many different colors. I’m very happy with my new chair :)