The quality seems to be lacking. The bar at the base of the back support, jabs into your lower back/spine. Maybe from being vacuum sealed for so long, but there's hardly any padding on the back, not at all like the picture looks. I never felt the heat, I really didn't leave it on that long, though, that could be why. The "Massage" feature is basically just varying levels of vibration, no real massage feel. The fabric is shiny, not like microfiber I've had before. I think the general idea of the chair is good. It could stand to have way more paddimg in the back rest, though. On a positive note, the arm rests are really fluffy. The ability to take things off by zipper to be cleaned is cool, though. If you're looking for a lower quality recliner, this is the right one for you, just not up to my expectations.