I know, why am I rating this product if I haven't used it yet? Well, because delivering a product right on time, that's coming from a thousand mile away, especially one that's big enough to ship on a pallet, is a feat in and of itself. I have to say, I'm impressed. The puchase and delivery went very smoothly. The Walmart.com price was competitive and all inclusive. The shipper/seller (Heat%26Cool.com) was very helpful and responsive. The mini split arrived via Fedex freight and was unloaded curbside. The pallet was brought to my door and I was given ample time to inspect the merchandise (Wow! Though the driver said it wasn't necessary, I gave him a tip anyway).
The mini came in three boxes, with no damage, not a scratch, while all the little extras (remote, batteries, pipe wrap, etc) were all present.
Now, I won't be installing for a few more weeks but looking at the installation instructions is a real bummer (my only complaint so far) because they are HORRIBLE: Poorly written and not specific to the model I purchased. Fortunately for me, a good manual is not vital because I have DIY mini split experience. But for a newbie, with such crappy instructions to work with and no instructional videos provided by Klimaire, installation will be a nail-biter for sure.
That's all I have on the Klimaire DIY 18k mini split. I may report back in a few months after installation. Good luck.