We received it on October 7 2024. It worked well until this morning, October 28 2024. This morning the unit began making a very loud grinding noise. We shut it off and unplugged from the wall to prevent a fire. It never made ANY noticeable sound before, and the coffee was quite good. It was easy to setup and to operate. Mechanical things are subject to failure, but I have never had any product that only lasted 21 days. Fortunately the W return policy made it easy for us to get a fast replacement. But we went with a more popular, well-known brand.