Kwikset Halo Touchscreen Wi-Fi Smart Deadbolt Hardware Lock with Smartkey Matte Black

My friend had an electronic door lock and the guest access is random and cannot be created by the administrator. What a deal breaker. This has a fast interface. The app opens fast and unlocks instantly. Good job. Notification are sent to the phone on who accessed the lock and when the battery is low. Response with Google home is slow. It may be the pod itself.

The lock and unlock functions are a little loud, especially when the deadbolt releases. There also isn't much indication that the keypad is reading your code as you enter it, so sometimes it's unclear whether it registered until the lock either unlocks or you have to enter the code again. Occasionally, the keypad doesn't recognize the code on the first try, requiring a second attempt. Overall, the setup was very easy, and despite those minor issues, the lock works great.

[This review was collected as part of a promotion.] I love this lock, it took about 30 min to install and was SUPER EASY! You can use the standard key or the keypad to open/close. It gives you the option to open/close with your phone via the app and also gives you notification every time the lock is opened/closed. You can assign different codes to different family members and you also have a log when it is used. You can also restrict times that the lock can be accessed which is an added security benefit. I am just amazed at how much technology has come to help us in life. Not sure if you locked the door, open your app and check and then lock if needed. Need to let someone inside in event of emergency, open app and unlock. PERFECT!

I purchased 3 of these locks for my home and they have worked great. It is nice that I can check and see if the locks have been locked. If not they can be locked remotely with the app. I have one lock set to lock automatically 2 minutes after being unlocked. I do have an issue with the plastic battery covers. The tabs that hold the covers on have broken on 2 of the locks so I have them taped on. I would be happy to purchase replacements but I can't find replacements anywhere. There is a 65198 number molded in the plastic but I can't find any replacements. Any help would be greatly appreciated.

Bought about one year and a half ago and the screen looks scratchy everywhere and it's hard to see the numbers in the daylight. How to fix? or buy another product? Tried to upload photo but doesn't allow me

We have four of these Halo Keypad Wi-Fi Enabled Smart Locks. Although the lock and keypad work well, the frustration comes from the "Update Now--Firmware Update Available" notification which is on the screen for each of the locks every time I open the app. It instructs the user to get close to the lock and press update. On all four of the locks, I have tried to update, but none of them will connect. Upon a search, the instructions are to toggle the bluetooth button, which I have done, and I receive the same error message every time. I worry that one day the locks will not work in my app because I haven't done the update yet. My husband and son cannot update their apps either. After searching online, I found there are many others with this frustration. If I knew now what I didn't know then, I would have purchased another brand besides Kwikset.

The keypad is now completely scratched like other users show in their pictures and I do not understand why, as we only use our fingers to open it. Protective film is not present. And it is just almost unusable. Need to replace the screen or the lock itself now, but paid a good amount of money for it. Not happy and wondering if I should invest in Kwickset locks again.

This is the wrong image for this product. The image shown is the touchscreen model. I ordered this thinking I was getting the model shown, but I received the one with raised buttons. I thought they simply sent the wrong product, but when I requested a replacement, I got another raised-button model. In the return process, there was no means for indicating the actual problem. In summary, this is a great lock, but they should use the correct image for the product they're selling.

We've had this for about 2 yrs at our farmhouse and it's only used about 20 cycles per month. But the exterior plastic touch keypad has peeled and degraded terribly. The battery life is terrible and requires changing them about every 3 months. I've used various Kwikset electric locks for about a decade and this is by far the least durable model I've ever had. I do not recommend it!

I have had 2 halo locks on my home for about 5 years. As others have mentioned, I too had issues with battery life, difficulty connecting for updates, frrquent jamming, and loud motor. I thought I was alone. I would not recommend. Hopefully, the newer models are much better for folks.