I was frustrated with this, not because of the Tablet, but because of finding out that the Tablet would not load the app I purchased it for. I wanted to get a Barnes %26 Noble tablet for my wife's Christmas. Their product is a Lenovo Tab M9 tablet that is loaded with their app. I found that buying from Lenovo I could save about $60, since the Lenovo Tab M9 has identical model numbers to the Barnes %26 Noble. But once received I tried to download the reader app on it and it would not properly download. It was then that I found out that Barnes %26 Noble had Lenovo create a special tablet for their company software to load on. Lesson learned, now I have to wait to get the return permission from Lenovo to get my money back. Since Barnes %26 Noble changed their software their older tablets will no longer download books, my wife has over 1,000 books - paid for - that she cannot access unless we buy their special tablet! I don't hold Lenovo responsible, but wish I would have known I couldn't use their identical tablet to access the books!