Lifetime 7.5ft-10ft Adjustable Height 46" Shatterproof Outdoor Portable Basketball System (90782)

I went to the chat line with Eric and he responded immediately with such courtesy and kindness. I was very impressed by his professionalism and took care of my problem immediately. Thank you LIfetime for rescuing me with my Lifetime Basketball unit!

We bought this basketball hoop for some family interaction time with our kids. As we began to put it together we were missing the small axle. As we continued to work on assembly we could not find a bracket. We did an inventory check and we were missing two other parts. Disappointed we called Lifetime company to see about replacement parts. Katie answered and was the absolute nicest customer service person ever. She took down all of the missing parts and started an order immediately to have them replaced at no cost to us. We are very appreciative of the great service and we can't wait for our missing parts to arrive so we can complete the assembly of our hoop and start playing!!

[This review was collected as part of a promotion.] I bought my hoop at an auction. When I purchased the hoops for my 7 year old boys, I thought it said new in box. Well it was missing the actual pole to put it up. I contacted customer service and told them the parts I needed and they are having them shipped out to me. Amazing customer service, very satisfactory. Definitely will purchase lifetime products again!

Great quality for the price. No parts missing and instructions were fairly easy to follow. It dose take a couple of people to put together and some time. I filled mine with water to get it quickly setup for the kids. Adjusting the height with a broom takes a bit of effort, but overall its a solid system for adjustment at this price. No complaints, definitely a great buy.

[This review was collected as part of a promotion.] I bought this as a replacement to another lifetime goal we had for 15 years. So far so good. Setup was almost super easy and goal seems nice so far. It's a little load on the backboard when shooting. The sound when the ball hits is a bit loader than the last lifetime goal we had but it's works good so far.

Looks very good. Terrible written instructions. It is helpful that by reading QR code the video pops up with very clear instructions.

I purchased this goal for my son's birthday from Walmart. It was missing the outer guard and while it didn't seem EXTREMELY important, i did not want to complete the assembly without all the parts just in case. Walmart would not help, so i called customer service. I only got automated replies and put on hold for quite some time (~10-15 mins), only for noone to ever pick up. There is an option to input your information to have someone call you back, but when you press the appropriate number, nothing happens and you remain on hold. So i hung up and sent an email. I received an email back within 48 hours (as stated), and was shipped the exact part i was missing, at no cost to me. Very honorable, but please work on your phone system and i will change to 5 stars. Rim is also a great purchase so far.

Putting it together was a bit of a challenge. The phone app did not work on the day I was trying to use it, new iphone and 5 bar connection. The manual included was more than a bit incomplete. The service rep was helpful in getting us a new base but delivery is 6 to 8 weeks

Haven't had a chance to use it much yet but seems to be a decently made product. Wish the base had a drain plug so it could be emptied easily when you want to move it. Ours came with a defective backboard and the Lifetime customer service was great to deal with and very prompt in addressing the issue.

Bought it to bring home and be able to assemble and then play basketball with my son. Only to open the box start assembling and the backboard was completely separated from the frame.