Lifetime NBA Branded 7.5 ft. - 10 ft. Adjustable Height 52" In-Ground Basketball Hoop

[This review was collected as part of a promotion.] I needed some parts to repair a basketball in ground basketball hoop. I dealt with Kyle via emails. He requested pics and we exchanged information. I am extremely happy with how he took care of my issues. I would highly recommend Lifetime products. Kyle did an awesome job representing the company.

[This review was collected as part of a promotion.] My gas spring was not working properly and I contacted the customer service group about replacement. They were VERY quick to respond and VERY pleasant to deal with! 5 star service!! Special thanks to Heidi for her help!

I needed a new part for my basketball hoop( not due to product quality) and my hoop is 6+ yrs old. Emailed the company and sent some photos. Response was less than 24 hrs and they said they'd replace for free. My next purchase will definitely be Lifetime product thanks again. Nice to know that great customer Service still exist

We bought a basketball hoop from a local store. Set up was easy. A few years went buy and a couple things broke. We called into the customer service line and product was registered and warranty has given us new hope for more basketball family style. Thanks

Just installed goal. It seems to be nice!

Easy to assemble and looks great when done!

[This review was collected as part of a promotion.] We called and spoke with Trey Cornell. Once we got him the pictures of what had broken/and what we needed, he was super fast in responding to us and getting what we needed. THANK YOU.

I needed parts for the handle on our hoop that broke due to wear and tear and the customer service rep was so helpful and got our parts ordered without any problem!! Very good service!!!

The basketball hoop is great quality and easy to assemble, with some assistance. The instructions were easy to follow. I used every bit of recommended concrete...and then some. That said, the back of the hoop started rusting within 1-week after installation (when looking from the back, it is the lower left hand 90-degree black corner). Typically a little rust wouldn't bother me, but in this case every time it rains the rust colored rain drips all over my freshly poured concrete patio. Not happy! Not sure if anyone else has this issue or if I'm the only "lucky" one. If it wasn't for the rust I would have given the review 5 stars.

[This review was collected as part of a promotion.] I bought this a month ago. This week started to install the hoop assembly. We found one part of height adjusting mechanism was missing. Lifetime support was timely and missing part was shipped on the same day requested.